DOA Policy

Any DOA claim should be reported within your stated reporting window using the contact form or support email, together with the order number and clear images of the unopened bag and its contents. This page is starter copy and should be aligned with your real claims process before launch.

Typical evidence required

• Clear photo of the unopened transport bag.
• Clear photo showing the condition of the livestock.
• Order number and delivery details.

Common exclusions

Late reporting, opened bags before evidence is taken, incorrect addresses, failed delivery attempts, safe-place delays, or parcels left unattended may affect cover. Weather extremes and courier handling may also require case-by-case review.